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Features & FAQ

Features:

Easy Campaign Creation
Our interface allows you to quickly create: Live Answer Only, Answering Machine Only, or Mixed campaigns (with or without Transfers.)

Easy Campaign Management
Start and stop campaigns with the click of a button. You can run multiple campaigns at once or one at a time.

High Volume Dialing
Dial 1000's of simultanous calls, sans the cost of owning multiple T1's or even a DS3.

Call Center Campaigns
Predictive dialing and the fastest distributed call center functionality available. Quickly setup at-home or call center agents to dial your lists. Collect custom dispositions and statistics. Get full details about your best agents.

Caller-ID
Set the caller-id that your recipients will see when you dial using VoiceBlaze.

Campaign Speed & Predictive Dialing
Easily change the speed at which your campaign dials or (for predictive campaigns) how many agents you have at your call center.

Excellent Sound Quality
We use high-quality SIP providers to ensure that our phone calls sound great. We rigorously test and use multiple providers to ensure a high quality of service.

Comprehensive Campaign Statistics
Our easy-to-use web interface allows you to quickly view and download the outcome of each of your campaigns.

Advanced API functions to automate your dialing
We have an easy to use API so you can start automating your Voice Broadcasts. For Call Centers, we have an API to allow you to integrate into your system to generate popup's and gather reports.




Questions:

Is VoiceBlaze Predictive?
VoiceBlaze can throttle it's call rate predictively. When you create a campaign, the system will prompt you for the number of available agents at your call center. CallFire will intelligently transfer new customers based on the number of live calls are currently in session with your agents.


What are the dialing limits?
VoiceBlaze limits each campaign to a threshold of approximately 1000 simultaneous calls (or 500 agents). If you would like more, please contact us at 1-877-455-8138.


How much does VoiceBlaze cost?
Call for as little as less than 1 cent per call. Call now to speak with live with a sales representative. For more information please call 1-877-455-8138.


Where can VoiceBlaze dial?
Only in the 48 contiguous states in the U.S.


Are there comprehensive campaign statistics?
Yes. Some of the statistics include the number of: uploaded telephone numbers, remaining numbers, live transfers, answering machines, no answers, busy, and errors.


Is there a signup fee? Are there dialing minimums?

There is a minimum deposit of $50 to begin dialing immediately. After that, there are no minimum calling or deposit requirements.


Is there on hold music? (Coming soon)
VoiceBlaze automatically plays our default on-hold music during transfers. Once connected to your call center, music on hold is ended.


Is there a Re-Dial feature?

Yes. VoiceBlaze's interface easily allows you to redial numbers from a campaign that you have previously dialed. For example, you may easily redial Busy's, No Answers, Errors, Answering Machine's, Live Answers, Transfers, or any combination of these call dispositions.


What If I have a more complex dialplan?
Contact us at 1-877-455-8138. We'll be happy to help you configure a more complex dialplan.